Devonne Moore

Product Manager -Delivering Insight and Expertise to Create Winning Customer Experiences and Products.


3 posts published in June 2018

Simply Product Management

Posted:June 15, 2018 | Tags: product management, welcome, product manager, consumer products

Thanks in advance for taking the time to read my blog. My friends often say that I should work for Consumer Reports. I am constantly evaluating products/services and providing my friends with a list of improvements. Recently I attended a conference with aspiring product managers and had the opportunity to share some of my professional experience. In this blog I will focus on a product or service to highlight a few product management principles. I will not focus on every stage of the product...

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Customer Support is Key

Posted:June 16, 2018 | Tags: marketing, competition, pricing, Ember, customer support

First let’s get all the disclaimers out of the way. I do not work for Ember. I do not do product endorsements. This is not a product review. This is a product that I do own and will use to highlight a few product management topics.

Principle 1: The Problem

There are people that love gadgets. While there are early adopters who just love to have the newest gadgets, this is not the majority of people. Most people focus on products that solve their problems. So the product manager needs to ask...

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Customer Satisfaction

Posted:June 24, 2018 | Tags: product management, customer satisfaction

Let’s get the disclaimers out of the way. I am not endorsing or reviewing any products that may be mentioned. Any products mentioned are just to highlight a product management topic.

I recently attended an AWS user group meetup. During the discussion, the speaker mentioned that his company’s remote management software supported 10000 units. Since this was a consumer product, I was curious to know more. After the meeting I asked the speaker, what are the functions of the remote management...

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